★★★★★ 1008 real customer reviews average rating: 4.7 stars
5 Stars By Keek, An BTA-MALL Customer on 2017-11-26
Saved my computerized sewing machine from getting fried
Long story. I bought a computerized Pfaff sewing machine. Right out of the box, the LCD screen frequently displayed a "motor overload" message and briefly stopped working. Then other times the entire screen went blank and no buttons worked. I did some online searching and found that a plain Jane brown extension cord could be the culprit. I looked down, sure enough. I was guilty. The posts I read said the computer is super sensitive to electrical fluctuations. So I bought a surge protector at a big box home improvement store. Same issues. Not only that, one day I plugged my vacuum into that so-called surge protector and I heard a pop and all the lights on it went out. Fried that one. Then I ordered this Tripp Lite 8 Outlet Surge Protector Power Strip. I used it this weekend for the first time. I sewed for hours and hours for two days and that sewing machine didn't have a single computer issue, not one. And this heavy duty 25' cord is insanely long. I no longer have issues finding the nearest receptacle. Also, each socket on it has sliding dust protector cover that you can close when not in use. You also get a Lifetime Warranty and $75,000 Ultimate Lifetime Insurance for connected devices. AND, the prices it so reasonable. I love this surge protector. It literally saved my $1900 sewing machine from getting fried.
5 Stars By DaveFromRI on 2017-05-22
A great product, perhaps easily overlooked, but with lots to offer.
I had a unique power arrangement for my security DVR that require x number of regular outlet, and x number of available AC adapter outlets, and this product ended up to be the perfect solution.
With 8 outlets, one would think you might have plenty of spares, except unlike this device, many manufacturer's of AC adapters have a HUGE disparity between design. Some are just large and bulky, some are long and slim, yet some are slim yet 90-degrees from the 2-prong plug. It's so hard to find a perfect solution to all of these variants.
However, this product does it's best (and for the price, DOES THE BEST) to resolve this issue. For example, for the adapters that had two right-angle prongs, I plugged them in either side of the power switch (allowing the body of the adapter to over-hang the housing of this product). Perfect!
For the rest, I used as needed. I didn't need the "Surge Protector" aspect of this product as I've got it plugged into my battery backup, but I can certainly see where people that have multiple devices *would* appreciate that feature.
Lastly, don't forget that it has a right-angled plug, meaning that when you plug it into your outlet, it won't stick 2 or three inches away from your wall, preventing you from pushing your TV stand all of the way back. With the right-angled plug (a big *plus*), this product doesn't interfere with furniture or such by sticking out so far away form the wall.
Fantastic and highly recommend!
5 Stars By Barry L. Hill on 2017-08-16
Outstanding Customer Support and Warranty - TrippLite stands behind their product and warranty
Sorry for the long review but I felt that it required all of the information.
I do not typically write reviews on products, but in the case of this TrippLite Surge Protector; I felt as though I needed to share my story. I purchased this product for my home computer, monitor, printer, router, modem, etc. because it has ample plugs for all that equipment and has great spacing for wall warts and large items. I also picked this because it included RJ11 (telephone/DSL) and RJ45 (network) protection.
Soon after installation, we had a bad lightning storm that ran in on my phone line, but thankfully the surge was suppressed by the TrippLite and no equipment was damaged. The TrippLite did sustain damage and I had to disconnect the phone line from the TrippLite to get my internet service working. I contacted TrippLite Technical Support and told them that the unit had been damaged by the surge and they promptly sent out a replacement unit on the lifetime warranty. Easy enough and pretty quick shipping.
This summer we have had a lot of bad thunderstorms and again we took a powerful surge on the phone line; but unfortunately, it got through the TrippLite and fried the modem and also damage my computer, router, and printer. Again, contacted Technical Support and told them what happened and they apologized for what had happened and sent out another replacement unit but also asked if I would like to make a claim for the damages. I was very skeptical at first but thought, what more have I got to lose? Technical Support put me in contact with the Claims Department and this was the most pleasant experience I have ever had with a Customer Service individual. The Claims Administrator was the nicest, most patient, and helpful person I have ever dealt with in a matter such as this. She must have spent a half hour of her time explaining the process, answering all of my many questions, and telling be how to fill out the necessary paperwork that she would be sending. This required claim paperwork was promptly sent to me via email and USPS and another replacement unit for the damaged one was sent via UPS. Once the new replacement TrippLite came; I installed the new one and packaged the damaged unit up along with completed the claim form and other required information and sent it all to TrippLite for their evaluation of the damage. Once received, TrippLite evaluated the damaged unit and I was again contacted by the Claims Administrator letting me know what they had found that the surge had gotten through the unit and they would be sending me a check for the damaged items.
Please note that this was not a fast process so you have to be patient and work with TrippLite. I first contacted TrippLite about damage on 6/27/17 and today 8/16/17, I was contacted by the Claim Administrator and informed that my check is in the mail. I can attest to the fact that TrippLite stands behind their products and does pay for damages.
Also, note that all during this claims process, I had another surge that damaged the unit and they sent out another replacement unit.
Thank You TrippLite and a special THANK YOU to the Claims Administrator for all of her help.
5 Stars By Todd on 2012-06-10
Great Surge Protector with All the Right Features
I learned a hard lesson recently. A power transformer, well, blew up accross the street from my house. The surge took out two tvs, two surge protectors, a cable box and one Roku box. The Belkin surge protector failed to stop the surge. Everything that was turned on and plugged into that surge protector got fried. A UPC surge protector did stop the surge. This surge protector is now trash though.
After I recovered from the shock of having to spend well over $1,000 to replace my equipment, I decided to do some research. One of the many things I learned is that surge protectors wear out over time and need to be replaced. Needless to say... I'm on a mission to replace every surge protector in my house and a few at work too!
This is the surge protector I've settled on for my tvs. The reasons are:
1. There are two lights. One tells if the outlet is properly grounded. The other tells if the surge protector is operating properly. If either light goes out, I know it will be time to replace it - BEFORE another electrical surge takes out another $1,000+ worth of my electronics!!
2. It has protection for surges that could come through coax (cable tv).
3. The standard stuff - plenty of outlets, long enough cord, right angle plug, etc.
4. It also has RJ45 network jacks. So, I'll likely buy one for my office computer. RJ11 jacks too (phone/fax line) - though this did not matter to me.
5. It has a 3,240 joule rating. The more joules... The greater the protection!
6. It includes everthing you need - like extra cables. You can plug your existing cable or network jack into the surge protector and use the extras provided to go from the surge protector to your piece of equipment without having to buy anything else.
7. Based on my research, I feel comfortable this surge protector will provide a reasonable amount of protection for my electronic equipment.
I hope sharing this keeps you from learning the same lesson I had to learn. Highly recommended!
2 Stars By Hagerman School on 2013-10-30
Half the outlets Didn't work, but were easily fixed.
I purchased 3 of these units. One of them worked just fine, but the other two 3 of the plugs didn't work at all, The power adapter outlets didn't work. I needed these in service right away, so I took it apart, and found that there is a wire going from one side of the power strip to the other side that wasn't even connected. This could cause a potential short inside the unit as the wire is just loose inside the unit.. I just soldered the wire onto the bar, and while I was at it, but more solder on the wire going to the other bar to make sure that the connections were good. All the other connections are crimp connections, and do not require solder. It was fairly easy to dissassemble the unit, and solder the wires on. It took about 5 minutes from start to finish. Now the power adapter works great. If you need a power strip with 8 outlets, and a 25 foot cord, and are willing to open the unit and solder 1 wire, it is great. We own about 10 of these and have only had this problem with 2 of them. Hopefully it is an anomoly with just the units I received. If any of them stop working, it would be pretty easy to open it up, and solder the connectors, as the 2 solder joints don't have very much solder on them anyway. I think I'll open the others up and re-solder them for good measure, so I don't have a problem in the future.
5 Stars By pdot on 2009-07-31
Plugs and Features are What Made Me Buy This
First off, I can't say anything about the ability of this device to protect against surges b/c I haven't done any tests on it. However, if you believe the specs (and it seems like the Tripp Lite ones are more honest and thorough than most other brands), it provides a good deal of protection for a surge protector/suppressor in this price range.
I chose this particular model because of the many positive reviews on other models. My first and only experience with Tripp Lite was back in 2000. The surge protector worked well and provided a good user experience in that it's fairly easy to push the plugs in and pull them out and has 3 useful indicator lights. Also, the plastic has a good feel to it. I'm still using it today. I'm glad to see the reviews for Tripp Lite's other products are generally good. Also, if you spend as much time as I did, the positive reviews seem to be based more off of substance/experience than just subjective guesses.
Well, my next step was to look up the specs. The Tripp Lite website was very thorough. At one point, I was down to three Belkin surge protectors and 3 Tripp Lite ones. The Tripp LIte website had all the technical info I was looking for while the Belkin website was lacking in specification details. Go read up on what's important when looking to buy a surge protector (e.g., energy absorption; clamping voltage; response time, etc.) and you'll care more about the specs. BTA-MALL's product descriptions lack these details and that's okay, but it's not okay for the mfr's website to lack this detail. So, I decided to go with the Tripp LIte products. Oh, Tripp Lite keeps advertising the # of transformers. It does matter b/c in some other brands/models, some plugs are disabled and will not allow for use of all the plugs. Read some of the bad reviews on the other products if you don't believe me.
Now it's time to choose the model I want. Originally, I was going to go with the Tripp Lite TLP810SAT's sister product that comes with an ethernet line connector instead of the coaxial connector. However, once I figured out that I'll never use ethernet surge suppression b/c this is for residential use and that I have FiOS, which uses a coaxial cable connection, I decided to go with this model. Also, don't be misled that all coaxial cable connections are the same. Only one set of coaxial cable connections on this surge protector is specifically designed for high bandwidth broadband use (see the Tripp Lite website and compare the specs for different models). If I only had cable internet, I wouldn't have cared so much, but because I have a FiOS connection, I decided not to take the chance. Also, for a few dollars more than the other version, I don't see any reason to pass up on this model. Finally, if I did end up having FiOS and some other connection that requires a coaxial cable, I'm all set. So, I rather pay a little more for this model than the other model that has an ethernet connection that I'll never use.
Now for the negative. The packaging had a little wrinkling in it, while the box it shipped in was okay. Also, there's no way to tell if this thing is new or used b/c the packaging is not sealed. One or two of the plug covers were in the open position as well. It's annoying that I don't know for sure if I received a brand new product, but it does have a lifetime warranty, so it's not really a big concern. Overall, I'm fine with this product.
UPDATE JAN 2012: I'm not sure when the change happened, but Tripp Lite's website now says that both sets of coaxial plugs are now "2 Sets 2.2GHz gold coax jacks" and "2 line (2.2 GHz Bandwidth)". It's implied in the BTA-MALL manufacturer description as well. Looks like they either upgraded the other set of coax jacks or found out that it is good enough to meet the 2.2 GHz bandwidth advertisement. Note that in the version I bought, one set of coaxial plugs is labeled "DSS Protection" while the other set is "Cable/Antenna Protection". Note that I bought my first one of these in mid-2009 and a second one in April 2010. Both are still working well and so is the other Tripp Lite model I bought in 2000.
5 Stars By artv4nd3l4y on 2017-05-08
Great Product - Networking speed as rated
I'm mainly posting this review to clear up some misinformation that appears to be given. First off I work in IT mostly with computer networking, and I also have a degree in computer networking so I'd hope I could get this right.
More than a couple reviewers complained that their networking speeds were not rated, this was discouraging since that's a very important line to protect. The first thing I tried was plugging a computer into the RJ-45 input, and another computer directly into the RJ-45 output of the TRIPP-LITE device. Windows file transfers between showed a consistent speed of around 10-11 MB/s which is consistent with that of fastethernet, "10-11 MB/s but I thought the website said 100 Mbps??" Well it does say that. The problem is nobody specifies clear distinctions between the two, so most average users will not know there are two ways to measure speed in terms of networking, megabytes and megabits per second. True networking standards use megabits, but operating systems like Windows use megabytes to measure networking speeds, same with web browsers.
Basically, although the TRIPP-LITE device can do 100 Mbps, that's only 100 megabits per second, not 100 megabytes per second. When Windows says it can transfer a file to the other computer at 10 MB/s megabytes per second, that means it is transferring right around 100 megabits per second but real world transfer speeds, which is exactly what it's rated for. There are only 8 bits in a byte, so it's only like 80-88 megabits per second in reality. Windows shows 11 MB/s at peak so 88 megabits per second is the absolute fastest I have ever witnessed, I have transferred files on countless computers and different types of fastethernet switches. Not a single one has ever gone faster than 10-11MB/s on average, which is literally only 88 megabits per second.
My guess is some users are used to gigabit speeds since many home routers/switches have gigabit speeds. They may have thought that because Windows shows 100 MB/s speeds for gigabit normally, that TRIPP-LITE should also do the same speeds at 100 megabits per second, unfortunately this it not true.
My testing from PC to PC shows this unit has no problem performing at the specifications listed by TRIPP-LITE. The speedtest in the picture below shows it could literally go up to 80 megabits per second, like I said this is almost pushing the real world limits so I'm extremely happy with this device.
As for the rest of the device, it's a great unit, I highly recommend this to anyone who has something they care about. Great insurance.
4 Stars By Richard Givis on 2011-12-05
Not network savy
I got this all hooked up nicely for our home theatre, and it was a pleasure to use. It has good form, function, and style (even though it will remain mostly hidden by the TV stand). It powers all our audio visual components, including an LG 47" LED flat-screen, blue-ray player, Wii console, an old Pioneer audio amplifier system, and a few other miscellaneous items. Six of the 8 sockets are now in use. I was pleased that the cable TV video signal does not get degraded after passing through the unit. HOWEVER, the ethernet pass-though is a different story. Something degrades the quality of the wired ethernet connection, rendering all smart-TV functions useless. The ethernet connection wizard on my TV pings the network just fine, and the wizard progresses all the way though completion, but thereafter the degraded signal renders that functionality useless. I have to now connect the ethernet directly to the TV. Not that I was really expecting power surges to happen through that cable - but it's not impossible. Due to this shortcoming, this unit only gets four out of 5 stars from me.
5 Stars By Shaun Aeschliman on 2009-10-11
This is a good choice for your home entertainment needs. Between TV sets, video game systems, DVD and Blu Ray players, and pretty much anything else you'll ever hook up, there's plenty of electronics to go around yet far fewer outlets. The Tripp Lite surge protector TLP810NET is ideal for providing you the space you need to hook many of your electronics up in a single area. This isn't simply because it provides 8 additional sockets that you can plug right into, but the real beauty of this device is in it's excellent design. First of all coming right out of the box your going to notice that the adapter you plug into the wall is angled so that it doesn't get in the way of other wall sockets. It doesn't matter if you plug it in the top or bottom socket on your outlet, it's cord is angled to loop over other sockets affording you the needed space. A simple thing really but very nifty and you wont find many surge protectors like this. It has 5 normal sockets and 3 spaced out sockets on separate sides of the protector. You can plug your bulky adapters into the spaced section without compromising other sockets on the device. They also placed slot shields on the sockets to prevent accidental poking and prodding from damaging the protector or yourself (silly you). You simply use your index fingers to slide the shields in and out as you require access to sockets. It also provides protection for an ethernet cable, cat 5 cords for telephones, and coax cables as well. So whether you have a video game system and TV center attached to this thing or a computer and land line phone it doesn't matter, Tripp Lite covers it all. It has 3690 joules which just basically means more protection from electrical damage. The more joules the better.
So in the end what really makes this a value in summary is design, quality, and adaptability. It does it's job and stays out of your way while protecting your electronics devices. Pretty tough not to appreciate that.
5 Stars By Jeremy Storly on 2017-07-20
Great solution when you need a reliable power strip with a long extension
After finishing a downstairs guest room, I decided I would really like to use it for a gaming room as well. The problem is I have an older house, and the bedroom only has two-prong outlets.
This was my solution. 25 feet was just long enough to run this from the grounded outlet on a wall outside the room into the corner where I wanted to put my gaming computer. It provides plenty of outlets, with some of them spaced nicely to accommodate larger adapters, which can really limit your use of most power strip surge protectors.
It is rare to find a good surge protector with this length of cable, and I was very happy to find this so I could get set up the way I wanted.