1 Stars By Kersk on 2015-12-08
WARNING - These were absolutely great cameras, but the most recent firmware update REMOVES ...
WARNING - These were absolutely great cameras, but the most recent firmware update REMOVES the local web server functionality from the camera. This means you now are REQUIRED to register the camera through Samsung's online service in order to use it, and this also forces the camera to run in a mode that is EXPOSED to the internet. I have been using two of these for months without issue, but I recently had to send one in for RMA - it came back with this new "update" and the camera is now completely useless to me. I bought these specifically for internal network use only. I don't want to trust Samsung's security team with a live 24/7 internet stream of my baby's room. And I don't want to have their invasive plugin installed in my browser. AVOID. Such a disappointment. My only choice now is to configure the camera through their site, figure out what ports they are using to expose the stream to the internet, manually block them in my router, access the raw stream with this URL rtsp://admin:mypassword@mycameraip/profile5/media.smp and hope I never need to modify the camera configuration settings ever again. Ugh.
4 Stars By -Aidan's Daddy. on 2014-04-01
VERY GOOD SECURITY CAMERA, BUT NOT PERFECT (UPDATED).
Samsung SmartCam HD Pro, SNH-P6410BN
I've had this running for a couple of days now and it's my first security camera purchase. Here's my impressions of it so far...
CAMERA & ACCESSORIES
The camera itself is a unique shape, not bulky or heavy. It would've been nice to offer more color choices such as gray or black (which I would've preferred). Stand is low and can move up and down to adjust the angle of the viewing area. The base is slightly smaller than the camera, has thin cushions underneath to avoid scratching the surface. It seems stable enough to prevent being knocked over easily, but I am concerned about the base not being wider or heavier and not having thicker rubber padding underneath to give it better grip. As for accessories, I can only comment on what I've used. The ethernet cable worked as it should, only used once during set up before going wireless (choice of 2.4 GHz and 5 GHz). The power adapter's cord is approximately 8 ft. long and barely reaches my outlet, be prepared to use an extension cord if needed. Other accessories included are mounting hardware and Quick Start Guides in several languages, but I didn't use those. I found the set up video to be more helpful instead (see link below).
I won't list all the specs, you could see them in the ad's pictures or in the Data Sheet I listed (see link below). So, I'll comment on the features I've used so far (indoor use only).
I first set it up on the window sill next to the front door to see visitors approaching from the driveway and walking path. The daytime quality was very good whether watching it live or reviewing recorded video. Although I must mention that it showed a strong glare when the sun was shining on the window from that side of the house. Otherwise, it was a clear video with only minor reflection issues when viewing through a window. Then, I relocated it to record inside the house. I watched my son play and I walked around normally in the viewing/recording area to test it. Camera quality was at its best in a well-lit indoor environment, especially with WDR (Wide Dynamic Range) switched on. I only tested the speaker/mic features during set up, it has volume control for both and like the live video, there's about a one-second delay. Motion Detector (even at the lowest sensitivity level) still captured us from 10-15 feet away, that shows good range. To explain how sensitive the Motion Detector is, I've viewed night time recordings of a fly buzzing around the family room. Of course the video is in black/white, but you know the sensor is very good at detecting motion if it captured an insect on video at night. I was impressed, although I could see these false alarm alerts annoying some people if it happens too often. But that was only the first night after set up and I decreased the sensitivity to its lowest setting and kept it there. The second night, Motion Detector didn't record any insects flying around and didn't have any other false alarms. Maybe it was calibrating the sensitivity since I kept adjusting the settings on the first day.
Samsung's SmartCam website for viewing live feeds or recorded content seems more user-friendly than most I've seen while researching on YouTube. Regardless of computer skill level, I feel this should be easy to navigate for most users right away. On the SmartCam website, there's three viewing choices: Low Speed Network (640x360) [NOTE: Product description states 640x480], Mid Speed Network (1280x720), and High Speed Network (1920x1080). You can set up several cameras, rename them, and give each one a password, too. I also downloaded the SmartCam app from Google's Play Store and use that more than viewing from a PC. You're able to manually record live feeds and even take pictures from your smartphone, all data saved on the micro SD card installed. Speaking of micro SD cards, I had a problem with a high capacity SanDisk 64GB Ultra Class 10, kept getting "error" messages even though it can be read on my PC and android phone. So, I'm temporarily using an older SanDisk 4GB Class 4 micro SD card which the security camera recognized right away and you can even format the card from your phone. Also, there's a feature to have Motion Detector pictures sent to your Gmail account where they can be saved on Google's Picasa. So far, it appears that I'm getting both notification pictures through Gmail and recorded videos saved via micro SD card at the same time. While recording, I've found the Motion Detector playback feature to be quite helpful. On the phone app it shows a calendar, pick a day and then it shows a graph on what times they're recorded, can quickly view one video after another by pressing "Okay" instead of going back to the menu to play the next video. On the website using a PC, select the calendar day, then "Motion Detector" on menu and it displays a time bar graph where you can scroll through the recorded videos. In the settings, you can increase the Motion Detector sensitivity as well as set up "Continuous Recording". I tried the constant 24-hour recording at first, but it used up a lot of memory, so I unchecked the box to only record small clips of 30-45 seconds when it detects motion in the area. There's also a feature that allows you to record over old footage if memory card is filled up. I use it and recommend enabling that feature so motion detection recordings aren't interrupted.
Overall, I'd rate it a 4 out of 5 stars. I like the wide area that it captures, resolution up to 1080p, includes speaker/mic with very good night vision and motion detection. Also, the ability to receive picture notifications via Gmail/Picasa + using a Micro SD card for recorded video is very cost-effective vs. paying for monthly/yearly cloud service. But the base and stand seems somewhat unbalanced since camera is top-heavy, could've put bigger grip padding underneath. Camera doesn't pan around like others I've considered, plus Motion Detector had a few false alarms (first night only). Finally, doesn't offer more color choices and had micro SD card errors (can't read SanDisk 64GB Ultra, but did read SanDisk 4GB Class 4). For these reasons, I'm unable to give this product a full 5-star rating. Yet despite all that, I'd still recommend purchasing this as a security camera or as a baby/kid monitor. I'd even consider buying one more, so I could have one set up by the window to view the driveway/front door while leaving the other camera recording the front door/family room area inside the house.
I hope potential buyers consider everything I've mentioned before making a decision. Thanks for reading my review.
Other brands/models considered: Dropcam Pro ($199 retail) and Foscam FI9821W V2 ($159.99 retail).
Video (setting up with PC): See "Comments" section.
Data Sheet (PDF): See "Comments" section.
UPDATE #1 (4/14/2014) - Now that I've had this for over two weeks, thought I'd give a status update.
1) SD card error continues on the SanDisk 64GB Ultra even after reformatting it several times. I've just about given up on that and am disappointed since the security camera advertises that it can handle up to 64GB. Like I said in my review, my PC and android phone were able to read the memory capacity of this micro SD card, but the security camera just won't read it. Maybe it only prefers Samsung brand high-capacity micro SD cards, but I'm not willing to fork out the $$$$ to test that theory. So, I took the 32GB micro SD card (SanDisk, Class 4) from my android smartphone, formatted it and it's now working in the security camera! I wonder if the HD Pro can't read Class 10 or certain 64GB micro SD cards. But at least I was able to use the 32GB in Samsung's camera and upgraded my smartphone's memory card to 64GB Ultra (which it could read, of course).
2) The Speaker and Microphone features works fairly well. I've used it on my android phone and there is an audio delay. When tested in the house, the audio delay is only about 1 second, maybe less. But when I'm at work (26 miles from home), the audio delay is about 5 seconds. You can even hear your response, sounds a little hollow and robotic which I found kinda funny. Although there's some static in the voice, at least it's clear enough for others to hear and understand what you're saying. To access this feature on the android app, choose the camera, touch screen to bring up Menu at the bottom, select Conversation icon (box with quotes), it'll turn blue and you'll see a microphone symbol on the right side, press that to speak.
3) I haven't had any more Motion Detector false alarms. I kept the sensitivity at the lowest setting and it still detects movement when I open the front door nearly 15 feet away. In my case, there's no need to turn it up any higher. Also, I turned off "Audio Detection" since I have a clock that rings every half hour and may cause many false alarms throughout the day. Speaking of false alarms, I don't recommend using the email feature for Motion Detection alerts. Correction, I only recommend using it if you know no one is home, then turn it on. Otherwise, you'll get flooded with false alarm alerts when there's people in the vicinity of the camera. I got over 100 emails in only about 3-4 hours and couldn't turn it off from my android phone, could only disable it through the desktop PC version.
If I think of anything else, I'll update this again. Thank you.
UPDATE #2 (4/17/2014) - Regarding "Update #1 / Item #1".
Soltech Security contacted me about the 64GB micro SD card "errors" I was having. They're an authorized seller and working closely with Samsung on this new product. I'll be sending the SmartCam HD Pro back along with the SanDisk 64GB micro SD card that was giving me the "error" message and getting a new replacement camera/memory card in exchange. Apparently, they pay attention to the reviews here on BTA-MALL and am trying to fix any problems that arise. To me, I find that very reassuring that Samsung isn't just putting a product on the market and don't care about the problems that consumers are having. Also, I noticed Soltech Security is doing an excellent job addressing any questions from potential customers. It's customer service like this that makes me feel better about my purchase of this product and would definitely consider buying a second security camera from Soltech Security.
UPDATE #3 (5/11/2014) - Steps to get micro SD card issue working.
As I mentioned in "Update #2", I received a new HD Pro and 64GB memory card (Samsung brand) and sent back the original security camera I purchased along with the SanDisk 64GB. The replacement also duplicated the same problem; however, there is a work-around in making the memory card readable no matter what capacity. When adding or switching memory cards:
1) Unplug camera's power cord.
2) Log out SmartCam website.
3) Add/Switch micro SD cards.
4) Plug in camera's power cord.
5) Log in SmartCam website.
6) Go to Set Up > SD Card > Turn On.
It should read the new micro SD card. I experimented with different brands and different memory capacities: SanDisk 4GB, SanDisk 8GB, SanDisk 32GB, and Samsung 64GB. The HD Pro read every single memory card when I followed those steps.
And BTW, SanDisk 64GB has more "usable" memory space compared to Samsung 64GB. SanDisk = 62.5GB vs. Samsung = 58.53GB. I pointed this out to the Soltech Security representative and he noticed that, too.
UPDATE #4 (10/28/2017) - Error Message from Motion Sensor Recordings.
I've been getting this error message when trying to view Motion Sensor recordings last several days:
"Failed to play due to concurrent access or unstable network.
Check the camera and PC's network status."
I tried three different MicroSD cards: SanDisk 32GB & 64GB, and Samsung 64GB. All records motion, but none are able to playback no matter if hard-wired or wireless connection to security camera. Live camera works fine (except no audio).
After 3.5 years, it may be time to replace this with another brand/model indoor security camera.
UPDATE #5 (12/9/2017) - I bought more SmartCam HD Pros.
After extensive research, I decided to buy this again, and more than one security camera this time since Soltech Security was selling "Refurbished" models @ $79.00 each. Why did I buy the SmartCam HD Pro again? Good question.
Past couple of weeks, I got quotes from professional installers selling high-grade security cameras kits with local HDD to store the videos. Their quotes ranged from $1800 - $2800. Bwahaha! No thanks. I even asked them if I bought my own security camera kit (under $500 from BTA-MALL or Costco) and just hire them to install the equipment, you know to save $$. Those that I spoke to informed me that they'll do the work, but won't warranty anything since it's not their product they're selling and can't guarantee the quality (so if anything goes wrong, I have to take them all down myself to return/exchange). Understandable, but hiring them and spending $1800/$2800 vs. $79 Samsung SmartCam + $15 (32GB SD card) for each camera was a no-brainer to me. My Samsung account is already setup and I'm familiar with the PC and smartphone interface. Plus, it's easy to add new cameras to it. I bought two recently and am happy enough with them that I bought two more for a total of four: two facing in the house, other two facing out the window towards driveway and backyard (I'll just deal with the glare and reflection issues). Done!
4 Stars By Jeff on 2014-05-15
Not perfect, but on par with Dropcam without requiring a recurring fee
My wireless IP camera days began about 2 years ago with Foscam 8918 followed by an upgrade to their 720p HD 8921 model. Although overall satisfied with the Foscam cameras, they both would frequently lose connection needing to be restarted before reestablishing a video stream. In January I purchased the Dropcam Pro HD which was quickly returned after finding no workaround from the need to add another monthly bill to provide any real utility. The Dropcam Pro HD may be ideal for a few, but most will find the Samsung to be a much better value. I'll try to provide a comparison hopefully helping prerspective buyers make the right decision.
DESIGN: From a utility perspective both cameras offer virtually the same design with a similar mounting option and having a wide angle lens providing a great field of view without the need of pan/tilt feature as found of the Foscams. The Dropcam offers a minimalistic and sleek design. Using a combination of high grade plastic and aluminum makes for a well built camera that blends in with nicer environments well. The Samsung is a little bulkier and in typical Samsung fashion, rely solely on plastic for its construction. Despite the plastic the body is solid with good heft suggestion a good, albeit less attractive build in comparison to the Dropcam. The best comparison would be of a galaxy phone compared to an iPhone or HTC One. WINNER-Dropcam
SETUP: Setting up wireless IP cameras such as those offered by Foscam can be quite the challenge due to the need to create security loopholes in your wireless router necessary for viewing the cameras when away from home. Both the Dropcam and Samsung cameras make the setup so easy that you could have either up and running within seconds regardless of how technologically illiterate you may consider yourself. Both cameras even allow you to have the camera up and running without using a computer. However, at the time I hooked up the Dropcam, only the iOS app was able to be used for initial setup. The Smartcam allows you to setup the camera using either an iOS or Android device. WINNER-Samsung
IMAGE QUALITY: The Dropcam and Samsung both provide great day and night images relative to Wi-Fi/IP cameras. If hard pressed to choose which offers the best clarity I would have to say Dropcam edges out the Samsung. On paper the Dropcam has a slightly larger field of view. In reality I found no difference in the area shown through the video streams, but the Samsung somehow manages to do so with notably less of a 'fisheye' effect. Overall, I give the Dropcam a slight edge to the Samsung but definitely not enough to alone impact a purchase decision. WINNER-Dropcam
PERFORMANCE: Keep in mind that camera load time and stream delay will be greatly impacted by your internet speed and wireless router. For the purpose of my comparison both cameras were connected to the same internet connection on the 5Ghz band of the same router. The duration it takes to retrieve the video stream from the moment of launching each cameras respective applications is roughly the same. The video and audio stream of the Dropcam experienced about a 5 second delay. The delay of Samsungs streaming was notable shorter at about 3 seconds. Two seconds may not seem like much, but those are valuable seconds if using as a baby monitor and responding to a child in need. The Samsung camera has only lost connection once during the few months I've had it. WiFi cameras remaining connected has a lot to do with the stability of your internet service, but the Smartcam has been much better at keeping its video stream than my Foscam cameras. I did not own the Dropcam long enough to compare. If you notice your internet frequently dropping off or have to reset your router then you will experience problems with any Wi-Fi camera. WINNER-Samsung
FEATURES: Both cameras have a built in speaker and mic with the Samsung offering a selection of 3 lullabies. The lullaby feature certainly is not much of a selling point for me as I assume it wont be for most others, but the speaker of the Samsung is louder and the microphone records louder when utilizing as an intercom. The Samsung audio stream plays loud enough for me to utilize the camera as a baby monitor without the need to hook my phone up to an external speaker, whereas, I needed the external speaker for the Dropcam to feel confident enough I could hear everything when in an environment with background noise such the TV. Recording capability is another essential feature of these cameras. If you don't need recording ability I would recommend sticking to traditional baby monitors to avoid the streaming delay altogether. This is the Dropcam's Achilles heel as it requires you to pay a $10 monthly charge as their minimum cloud recording package. There is NO way to record video without use of their cloud storage. The recorded image are accessable for a 10 day revolving window without any means to delete video that you prefer not to have other people possibly viewing. Samsung records video triggered manually or through motion detection to an on board SD card. Some people may fear if the camera is stolen, the evidence is stolen along with it, but images taken once motion detection is activated are automatically sent to your email. WINNER-Samsung
The cost of the Samsung Smartcam Pro HD after one year at $220 ($190 for camera, $30 for SD card), vs the minimal total cost of the Dropcam $300 ($200 for camers, $100 for annual cloud plan). At two years of ownership the Smartcam comes in at $180 cheaper. Each camera offers great hardware and have their strengths and weakness when directly compared but once taken in the total cost of ownership the Smartcam is a far better choice unless for whatever reason you have a need for 24/7 recording rather than relying on motion activate recording.
1 Stars By M. Ash on 2015-11-23
No longer supports webpage access. Latest firmware Breaks IP camera functionality without warning.
Latest firmware removed the ability for web address access to the camera. What this means is you can no longer type the IP address of the camera and be prompted for username/password. This makes it impossible to use your server to stream/record video. So if you are a synology server user and hope to record video you will no longer be able to.
Prior to firmware 1.07 you were able to use with synology server for unified streaming across multiple cameras, recording to server hard drive and local access to make changes. Unfortunately I purchased multiple cameras prior to the firmware update and no stuck with cameras that don't work for my application.
1 Stars By Kiter on 2015-11-24
Latest Update Removes All Independent Functionality
The Samsung SmartCam line used to offer some of the best cameras with great image quality, wide angle lenses, and a price well under $200. Unfortunately, Samsung has made the decision to remove local access (by disabling each camera's integrated HTTP server) from all Samsung SmartCams via the release of their most recent SmartCam firmware updates. This means that the ONLY way you can access any of the SmartCam cameras going forward will be via Samsung's samsungsmartcam.com site. I purchased a number of these cameras based on the image quality, price, and local access functionality, and unfortunately all of my Samsung cameras are useless to me now that the local access functionality has been removed.
If you are planning on purchasing this camera to use with Samsung's web-based/mobile viewing solution, similar to Dropcam... get the Dropcam. If you are planning on purchasing this camera to integrate with your own software/DVR solution, or access the camera via its integrated HTTP server, DON'T - that functionality no longer exists.
1 Stars By Geek on 2015-11-26
Firmware update removes features!
I have two of these cameras. The quality was good and I was able to view them in all my apps by inputting the correct IP address and password. However Samsung updated the firmware to version 1.07 which removed the ability to view these cameras locally and removed the ability to view these cameras the way they were able to be viewed previously.
Selling a camera and later removing features by firmware update? Evolution in reverse...
1 Stars By Wojtek on 2015-11-23
What a disappointment!
Worst camera yet! Where do I start. Ok. Not compatible with the Chrome Browser, even though the manufacturer says that this camera is-- well it is not! Not that big of a deal it is just a browser after all you can easily download a different one I downloaded the Firefox. Allow me to go on. This camera is useless without samsung's website KEEP THAT IN MIND WHEN BUYING! The day samsung starts charging for using their website you are screwed! You will be faced with a choice to keep your camera and pay $$$ or to throw your piece of equipment away. All signal goes through their website first then you view it on your tablet, smartphone, tv whatever. I personally hate the concept of a middle man. Now also there is a possibility someone could heck into their website and secretly tune in to your broadcast while lets say you are breastfeeding just saying.... Their website constantly freezes-- not reliable at all. Now about their customer service number....sucks does not even begin to describe it! I called them because I was having difficulty setting the camera up and I needed some help.Here what I was told. A technician will call you back because they are all busy due to high call volume that spiel...Well, six hours later no one has called me back. They really care I am sure. One other thing which I found extremely annoying was the view window. It cannot be enlarged and or maximized to fit the whole screen- how dumb! Stay away from this camera. Don't buy!
1 Stars By Lem on 2016-01-17
Do NOT buy this unless you are very technically savvy.
Do not buy this unless you are very, very, very patient and can think of crazy work arounds. Technically this device is sound, but the firmware and front-end UI seriously blows. I mean it. This device was incredibly hard to install. After 6 hours yesterday and 2 today, I finally, finally got wireless connectivity. And still the green light is on showing connectivity, but on the smartphone it can't connect or takes a very long time. There's line of sight (<20') between router and device, but nada.
Let me count the ways this product totally sucks.
1) do it right, exactly, the first time. If you get anything, anything wrong, you have to reset. The edit function is a joke. Nothing sticks. No flip, no mirror, no quality, no nothing and certainly no changing of passwords.
2) you better have a good modern router. The first camera wouldn't accept WPA2-PSK security. So fortunately I had a guest setting, but, and get this, I had to disable security to get the camera to connect. A camera of your home on an unsecured network!! The second one wouldn't accept the guest network, but finally the secured network. And yes, that was a reset every time to try different scenarios.
3) the smarthings UI is great for sensors, but is terrible for cameras. No setting can be changed, except the name, from the interface. No flip, no mirror, no quality change. And if you reboot, you will have no idea unless you have the camera in hand and see the red light. No spinning wheel or indicator. 20 years of status bars, but not with Smarthings.
4) don't touch it. I lost connectivity everytime I rotated or touched the camera. What a pain while I waited for it to reconnect after every adjustment. I found that if killed the Smarthings UI and restarted it would reconnect much faster
Other reviews mentioned how clunky and difficult the setup and programming was. Believe it. I didn't because I thought being an engineer would make it easier. Nope. This setup is not, absolutely not, ready for prime time. Stay way if you want something simple.
1 Stars By Just Al on 2015-03-06
Great camera, utterly horrible software!
I understood when I bought this camera that it was going upload images / video to Samsung, over the internet, so that they could then be downloaded and viewed on my mobile device(s) while I was away from home. And it can do that, privacy issues aside (see the 4-star review by Joe R.) But most people don't have enough upload bandwidth to do that with any real picture quality. Usually, upload speeds are a fraction of your download speeds, at least here in the US, so the software automatically reduces image quality to accommodate for upload speeds.
But I bought the camera hoping that I could disable it's “phone home” capability and use it privately on my home network. And it turns out that you can do that, if you use it hardwired. Then, simply using Firefox (even under Linux), MSIE, Safari, maybe others, and a simple URL, (no plugins from Samsung required), you can get a beautiful 1920x1080 still images or even video.
The first time I tried to use the camera, I followed the instructions and created an account with Samsung and downloaded their plugin... During setup, they will ask you to create a “private key” which Samsung sets as the 'admin' login password for the camera. It took a little sleuthing to find the camera's IP address (as it was DHCP assigned), but once you have that, just hit the camera's IP address with a WEB browser and you'll get a login screen. Use the private key as the password, and there is just (barely) enough software there to configure the camera with a static IP address. I also set non-existent IP addresses for the Gateway and DHCP servers (which keeps the camera from using the internet, but also prevents it from setting date/time). (Note: wireless can only use DHCP).
Once you have a static IP address, you can hit the camera with simple HTTP requests. For example, if I assign the camera an IP address of 10.0.0.2 and type in the following URLs:
you will see a login screen (no parameters), or be rewarded with stunning 1920x1080, wide angle, stills (jpg) or video (mjpg). Specify 1 for the resolution and you'll get 1280x1024 images.
It turns out that, under the hood, the camera is running some version of Linux and you can configure the camera using HTTP requests and a WEB browser. The problem is finding the Samsung document that describes the interface. (I never found anything specifically for this camera, but many of the commands used to control dozens of other Samsung cameras also work with this camera). The documentation suggest there might be many possible ways to use this camera, including the capability to upload images to an FTP server after motion detection, possibly upon motion detection with facial recognition?
Shame on Samsung for not providing software to control all of these features or to use it within your private local area network! If you've ever used Panasonic cameras, you'll be horribly disappointed with the software provided by Samsung.
I also recommend reading the 5-star review by Paulo H, Dr.Sc in Astrobiology, which discusses controlling the camera with rtsp as well as using iSpy with the camera. There are several reviews that discuss finding the Samsung Network Device API -- I never found anything specifically for this camera, only other cameras Samsung has made.
Update: lowering to one because it crashes so often.
5 Stars By Kevin H. on 2015-03-21
Great easy to use camera that can also be used as a real time streaming dash cam.
If you are looking for an easy to use, simple to set up, high quality video surveillance camera, then this unit might be for you.
My intend use for this camera is a bit unusual. As a long haul truck driver, my family was constantly wondering where in the country I was & what the weather was like, particularly when they the news reported bad storms. I thought about purchasing a dash cam, but decided against it as that would not provide my family with a real time live view. So I went looking for a high quality HD 1080p wifi camera and found this one. It connects directly to my wifi hotspot. It only uses data when someone connects to it with the free app. I can have as many as 10 people connected a the same time. I can insert a 64gig micro SD card and store 24 hours on a continuous loop. Since purchasing this camera my family worries about me a lot less. If they ever get concerned or just curious they simply log onto the app and they can see where I am and what going on around me.