★★★★ 331 real customer reviews average rating: 4 stars
4 Stars By Sherry Shanahan on 2017-03-29
Aukey Stands Behind Their Product!
Update: The first one we ordered worked less than a week, and then it quit for some unknown reason. We returned for full credit, and posted our product review. A few days later Aukey reached out to us. They were very apologetic about the hub not working, and they were interested in what kind of PC and operating system we had---hoping the info might help determine why it didn't work, or by collecting this info they could see if there's a pattern with any future concerns. Aukey also sent us a replacement hub at no charge, because they stand behind their 2 year warranty/guarantee. The new hub arrived and has been working well; based on this experience---I really like the product and love that we can trust Aukey to stand behind their products; thanks Aukey!
4 Stars By Ice Cowboy on 2014-12-14
Nice device with a few puzzling behaviors....
As many have noted, the styling nicely matches the MacBook line... ...and it (mostly) seems to simply work.
However, here are the (minor, I think) "sniggles" I've noted. Here's the main one: External disk drives plugged into are recognized and mounted. However, even when I adjusted my power management scheme to never sleep on my Macbook Air (late 2013), I kept getting "Drive not properly ejected" messages every few hours. So I plugged that disk directly into my other USB port on the Mac and the messages have disappeared, so I don't know the cause of that.
By comparison, when I added another brand of USB port extender on my Win Vista machine, I experienced no differences in device functioning when devices were plugged into the extender and when they were plugged directly into the computer, and got no messages about improperly unmounted devices Though I can't say whether that's because of something about the Aukey or something about the differences between Windows PC's and Macs... ...and I don't have a Windows computer at my present location to test the Aukey on one.
Also, when I plugged my Android phone into the Aukey, the phone did not display "plugged in as a media device" as it does when plugged directly into the MacBook's USB port. So there's more going on here than this device acting purely as a module that gives one more USB ports. (Note: there is software that lets Macs and Androids fully shake hands, however, still getting up to speed on this new system, so haven't installed it yet, but I will, and we'll see what happens then.)
Also, when I did have power-saving management enabled, even though the Aukey's AC cord was plugged in, after the computer went to sleep, my Android phone's battery ended up drained rather than the fully charged I expected the next morning.
Finally, and this is entirely beyond Aukey's ability to change, style matching or no, once you populate it with a bunch of variously colored cables and devices of various kinds, you still have a rat's nest next to your stylish notebook computer and matched Aukey, LoLz.... ...so don't expect a movie set looking desktop...!!
(That nirvana I guess is in some fully wireless world of peripherals yet to come. Though even having a USB port extender which was itself wireless, so you you could move the rat's nest a few feet away from the machine would be a step towards cleaning up the look of your digital lifestyle...)
Anyway, with those caveats, I'm pleased with my purchase and the buying/delivery experience.
3 Stars By Jesse Anthony on 2016-09-18
The 7-port hub looks nice and works well as a hub
Too expensive not to independently charge things.
The 7-port hub looks nice and works well as a hub. For charging, it includes a DC converter to charge at 2.5amps. However, nothing charges unless the hub is plugged into your laptop as well. The blue light is just on 24hrs. I like to keep my usb & hard drives plugged so when I need them I can just plug in one usb cord and get them all, but if I want to charge my phone all the drives engage. there goes that idea. If I want to charge my ipad or iphone I have to deal with everything that pops up when they are plugged in (I dont want to turn that feature off just for this issue)
For $24 it should charge independently, otherwise it is just a hub. Way to expensive for just a simple hub.
3 Stars By T. Mulvaney on 2015-03-01
Not enough bang for the buck.
Not a bad unit, I suppose, but I didn't realize that, even though it is powered with a not-insignificantly sized brick, it will not charge iPads and, worse, you can't download photos from your phone to iPhoto. Attempting to do so will give you an "error occurred" every so often, and my wife's iPhone emits the "tong" sound repeatedly, seeming to indicate that it is connecting, losing connection, connecting again, etc.
The Aukey does its job of preventing me from switching out so many USB cords, but it isn't the answer to my USB dreams -- and at this price, it should be.
My mistake here -- I missed that Aukey states that this hub doesn't have enough oompah to charge iPads. Moving to three stars. Also, I should point out that Aukey technical support contacted me and we are trying to work through the photo loading issue described above. Hats off to them for being responsive.
After some good and quick contact from Aukey technical support, I haven't heard back from them. Perhaps something will be forthcoming. If so, I will update here again.
In the mean time, add the Garmin ANT stick to the list of things that can't be powered via this hub.
4 Stars By Logan Carmichael on 2017-01-26
Looks nice and works great but could use more weight to keep it in place and a little more intuitive design.
This item looks great and works just fine...my only complaint is that the power connector plug is a straight plug (not bent) so it takes up space on one side and then on the other there's the USB connection that goes to your computer -- which sticks out quite a bit. I've managed to place it so that it isn't an issue, but putting those plugs on the back somewhere to make them more "stealthy" would've been a better design. Also making the unit a bit heavier or more weighted would've been better. If you tug on the USB cable going to the PC or one connected the unit is easily moved out of place. Despite those design elements, overall I'm pleased.
3 Stars By T. Adeeb on 2014-12-10
Excellent except for the power adapter and issues with Bluetooth
Excellent except for the power adapter. Its huge and the largest one I have among the several others. US 3.0 ports are fine.
Update: Pulled down 5 star to 3 star. This is one the best that I have seen in the market. But there are clear issues in my setup with a MacPro in which I installed a USB3.0 4 port. It is not convenient to go plug the USB3.0 devices in the back. So I purchased this which is neatly designed. The problem with my setup is with my MacPro I have a Apple BT mouse. Contacted their support who were happy to provide more indepth information which has not been public. As soon as I connect this to my MacPro, the BT mouse has jerky and freeze movement. I was surprised first and did not even think a USB external device would cause. As soon as I unplug my BT mouse works fine - but if I power this USB 7-port completely off the BT mouse is very smooth. So the bottom line it is almost unusable as I cannot do work without the mouse unless I put in USB wired mouse. So there is definitely interference with this device and BT running at 2.4GHz frequency.
After experimenting I have to say this will not work for me as I cannot use it. I cannot connect to USB 2.0 interface and expect USB3.0 performance which defeats the purpose. Now today I have requested them that I would like to return and get refunded.
Here is what their support mentioned -
So sorry for the late reply~ And we have consulted our technical department, and here is the remarks:
*This hub is bus-powered but not meant to serve as a stand-alone charger. Due to its combined current of 5V 900mA, do not connect it to high power-consuming devices (such as HDDs, certain office equipment, etc ), or high-output devices (such as iPad).
* 2.4Ghz wireless devices (keyboards, mice, etc.) may not work around USB 3.0 ports. Try using a USB 2.0 connection.
4 Stars By Reviewing to help others. on 2016-09-29
Good looking but....
From a technical standpoint, the products did work. I haven't had any bugs or other issues with the product.
The design does look really nice with the pictures and stuff, but in using it, looks could be a bit impractical.
I place this product on my desk between two monitors. With most of the ports plugged in, it looks like a mess. It is difficult to move this thing around as it tilts a certain way. No cable management to help alleviate this. Just imagine the picture with a bung of cables (black and white) connecting to the port in front. doesn't look good.
If this review helped, please clicked helped.
3 Stars By Linda J. McLaughlin on 2017-11-15
Worked through the warranty period, then stopped
I purchased this just over 2 years ago and have really liked it -- classy looking and functional -- until about a month ago when several of the ports seemed nonfunctional. Too bad, just outside the manufacturer's warranty of 24 months. In testing them all today, I find that when I remove and replace a USB, it does not work. Since I'm out of warranty, I purchased another one today with the additional 4-year warranty. Sigh. I'm on a late 2012 iMac OS 10.9.5. I was using all 7 ports so looking forward to being functional again tomorrow.
1 Stars By H. Seiden on 2015-05-25
Bad idea, made badly with no support available (from China)
No connector specification supplied. Uses a non-standard type of connection method (discovered on receipt and returned for refund). USB spec requires if a connector and output cable is used for USB 3 that the cable (whether supplied or otherwise) be USB B 3.0 micro or standard to USB A. It is neither, rather a USB A-A cable is supplied. It also did not operate properly with 3.0 devices. Beware of non-standard connector devices and those using USB 2.0 cabling. I only gave it one star because it is required to do so in order to post a review. Connectors on the ends makes this a poor design (and simply looks a knockoff of other products named similarly!) as well.
4 Stars By Adam on 2017-06-18
Great, but the USB cable is a bit short.
These are nice. They are rebranded from some other company as there are plenty out there that are similar in design overall. I haven't had any problems with them other than the USB cord for them are short, and when I tried to actually use a longer cord, it did not like it. So I haven't been able to find a way to extend the cable it came with.