5 Stars By Greg J on 2015-10-17
The Change to Ooma Has Been Excellent
I have been using Ooma for 2 weeks now. Previously, I had used a VOIP system for Packet 8 (8x8) for over 10 years. I was pleased with their service but decided to change when I needed to replace my old Packet 8 DV 326 video phone. It was much cheaper to go with a service that did not require a dedicated VOIP phone (very expensive) rather than using my present landline phones. After reviewing the various alternatives such as Vonage, Skype, Phone Power and Magic Jack, I decided that Ooma offered the best combination of features, service, support and price for me. Ooma also offered the best overall customer and critical reviews.
I am living in Mexico City now but still maintain banking and health connections in the USA. I wanted a USA based phone number for both my convenience and those in the USA I have DSL service from Telcel, the landline provider in Mexico with a 5 Mbps down and measly 0.4 Mbps
speed uploading and have not experienced any problems with calls or voice quality from either Ooma or previously with 8x8.
The best price, as usual, was from BTA-MALL.com. The package arrived on time with minimal packing materials. Start-up time was about 10 minutes. It was easy to connect the cables for power, landline and internet. On-line set-up via the Ooma website was also a snap. There were adequate phone numbers for the area I wanted. I did not port my old number as I have relocated to a new area.
Call quality is excellent - no noise or hiss. Just like being in the same room both for me and at the other end. I am still in the trial period so I have all of the extra features. Voice mail works wonderfully with message notifications being sent to my cell phone. Call forwarding and simultaneous ringing also works without any problems. The web site offers an extentsive review of information including voice mail and call logs. The blocking feature will definitely come in handy in the future as my new number will start generating trash soon.I have not utilized all the features yet such as a second number but will in the future.
The only issue I have experienced is with not being able to access the website with my original name and password combination. A 2 minute chat on-line with an Ooma customer service representative and the issue was resolved. Unlike some support responses, the rep did not go through a litany of scripted responses - a welcome surprise.
My tax/911 fee for Texas will less than $5 if I decide to stay with the basic system (no additional cost). However, I will most likely go to the Premier level for $10 month plus the TX tax of $5 for a total of $15 a month. This compares to the $35 a month I was paying 8x8 for the same service.
Overall, after 2 weeks, I am completely satisfied with my Ooma system. The start-up cost will pay for itself in about 6 months after which I will be saving about $20 a month over my previous system. BTA-MALL.com remains the absolute best place to buy. I was lucky enough to save about $30 over the usual Ooma price as BTA-MALL was featuring it as a daily deal.
5 Stars By Mali on 2016-05-30
So glad we changed to this provider
We are extremely pleased with our Ooma Telo, and its operation. We dropped our CenturyLink landline as the monthly cost kept going up, and when we called to inquire, we were basically told that we had a low rate for 20 years and they decided to increase our costs. This increased charge did NOT include long distance calling, so we were doing the long distance calling on our mobile phones. The customer service and response to our inquiry was baffling, but what can you do once they decide to increase your monthly payment? Not much, so some friends told us about Ooma and we are so glad they did. Now we need to decided if we want to continue the optional $10/month free trial for special options, or just keep the basic option.
5 Stars By Larry D. on 2016-02-08
Great voip service and company!
I bought the white ooma Telo through BTA-MALL Dec. 18th - I tested it for a month with a cheap extra phone and picked secondary number before I ported my 30 year old number and dropped my landline company. I rarely talk on home phone, so it was my wife that had to be convinced that it had to work good enough - voice quality. Well, she gave the OK and it has been almost 2 months now with only a couple of very minor hiccups.
Good buy $60 plus a month - Hello $4.19 a month for tax. I did pay $99 for premium which included $39.99 number porting fee. I think the extra $10 a month is worth some of the premium features - like forwarding calls to another line - like your cell... (even if your power or internet goes down) calls will be forwarded to cell numbers or?
I really used to be haunted, everyday and evening with calls from all of the callers no one wants to get calls from. With ooma's blacklist and to be able to add numbers to your personal blacklist, my phone never rings unless it is from someone my wife or myself WANTS to speak with.
You can even keep your second number you picked, so you have 2 lines.
There are so many things you can do with your ooma account/desktop so everything is the way you want it to be. Like when not home, get text alerts or emails when someone calls your home number - get alerts and listen to answering machine messages while your out and about on your cell â€“ get home phone calls on your cell.
I hope everything stays as is and only improves with time and more features get added. So far, I wish I had gone with ooma years ago.
I do have a fast cable internet connection though... Just a heads up - check your speed or buy it and test it before dropping what you have.
Our call quality has been great!
Also forgot to mention - so far any issues were handled by very courteous tech support people.
Another important item just came to mind: If you do have a regular landlind company (pots line) with a phone line running to a box outside your house, once your number has been ported, you must disconnect your line from that box that goes inside your home. This is to isolate any issues from power (rings) from old landlines line coming in and hurting your ooma Telo. Once this is done, if your house is wired for phone, you can plug the line from ooma into nearest wall jack and have a dial tone anywhere in your house as you did before.
You can also get an ooma Linx to use your second number in an office or for fax or for a seperate kids line and number.
5 Stars By Fossil on 2017-08-07
Love this so far!
So far, so good! We had a little trouble trying to figure out how to keep the sensor on "away" if we had it programmed for night and day as well. It kept switching back to the daytime mode (which doesn't alert us). We finally just put notifications on all modes if we left town and that seemed to work. We're still learning. It senses motion well though, even in poor light (we just have a tiny night light going in the night and it still "sees" you! This gives me a sense of security at night as well because my phone would ring if someone broke in downstairs. I like having the base unit "speak" as well--hopefully a thief would hear that and leave! If you already use Ooma phones and you have the premier service, the security is free except for the purchase price. Why wouldn't you try it?
4 Stars By Fred on 2017-09-17
Nice Start--Needs Software Improvements
I started with an original Telo and HD1 handset but needed to upgrade to a new Telo and HD2 to make the alarm system work. The Telo update also seems to improve my Bluetooth headset connection reliability, likely because of the improved hardware. I have used Ooma VOIP for over 6 years and normally it works well (some call hiccups Bluetooth headset connection stops functioning after some Ooma updates, all fixed). The chat support is poor but the call-in support is general good.
The system has been in use with the window and door sensor for a month. The system look promising but the application and site software need to be improved. The sensors seem to have good range (>70â€™ used). Details on concerns are listed below. Ones flagged with *** need to be fixed by Ooma.
1. Ooma sensors do not work with the original Telo (when a HD1 is used) and no indication of this was provided on the Ooma site. The Ooma site only indicated the number of sensors were limited.
2. *** The door open report sometimes continues to repeat until the play button on the Telo is pressed or you wait until it stops. This problem does not always occur.
3. *** The sensor log is not downloadable and should be.
4. *** The APP switches to the scheduled mode even when the mode was manually overridden. The workaround appears to be to disable the schedules and manually move to the mode desired. A manual override of the schedule would be preferred. Most of the time the schedule is preferred but when you want AWAY mode enabled (when you are on vacation) you do not want the other modes to be scheduled and disable AWAY mode.
5 Stars By Song Chang on 2016-03-18
Set up was super easy but I had to contact support for help ...
I purchased the Ooma because it's been over 15 years since I had a landline. I only have internet (no cable and no phone line) and was so thankful to find out about this product because it allows me to use my internet to set up a phone line. I have a home office and have been using this for about a month now and have had no issues with reception. All of my calls are crisp and clear. No one knows that it's not a real land line.
It is not completely free. You do have to pay taxes on a monthly basis but it's literally so cheap and affordable (couple of dollars). This is a serious must have for anyone with a home office.
Set up was super easy but I had to contact support for help and they were able to troubleshoot the problem immediately.
4 Stars By AJK on 2016-08-15
Huge savings via landline
Saved an average of $720 dollars - each - in two separate households over AT&T landlines, even with Premier service. Have no clue why we waited so long to change over, after knowing about it for a few years. Two problems: if internet goes down, you have no phone; if power goes out, you have no phone. Buy an UPS (uninterruptible power supply) to solve the no power problem. No internet? Cell phone only solution. BTW, customer service is impressive. Had some trouble rebooting when power goes out, but solved quickly. Worth the purchase, and much cheaper and more reliable than any other VOIP option.
5 Stars By Paul Stein on 2016-06-06
Excellent. Replaced troublesome NetTalk and I'm very glad I did.
I purchased this Ooma Telo after having used the NetTalk Duo product for quite a while. I initially had problems with the NetTalk but then it worked for a long time before something happened on their end making my phone be reported as changed or disconnected when someone tried to call. After suffering long hold times at NetTalk and clueless customer service reps, I gave up and purchased this Ooma. I am very happy that I did.
The Ooma installed quickly without any hiccups. It was very easy to set up. They have ported my number over from NetTalk (which happened more quickly than predicted) and everything is working great. Call quality is excellent. Best of all - people who call my number don't think I disconnected my phone or moved!
5 Stars By Cathy Harmon on 2016-04-17
Works great and very econonmical solution for those of us that need more than just our mobile phone!
I work from home and need a phone. I didn't want to give the cable company any more money, but needed a quality line. I also didn't want to spend a lot of money on a home line. I had actually tried another "plug in and have VOIP" and it was fine for calls to a one person, but couldn't handle conference calls.
I had heard about OOMA and thought I would give it a try. I've had OOMA for over 3 years (did have to replace because of damage I caused in a move). It works great. I have had no complaints about voice quality, either one-on-one or on international conference calls.
It is super easy to hook up and get going. I will say I'm technically inclined, but can't imagine anyone having a hard time. Plug it in to your phone line, plug it into your router - - it is as easy as that!
I just have the basic. I did run into an issue with needing to call an international call and I don't remember the details. I think it was to a cell phone maybe? Anyway - I had to prepay into an account to do this. It wasn't a huge deal and most of the time, I don't make international calls that aren't thru a toll free conference line. I think thYere are monthly services - - but if it is something you need, be sure to check prior to purchase.
5 Stars By homeschoolmom3 on 2016-10-04
Works well for us
So far so good. Took a while to get it to "turn blue" telling us it was connected. We had to try a few times before it finally was set up all the way. Since then its worked flawlessly. We have slow ish Internet at 5gb max but even while running Netflix I haven't had any problems. Glad to ditch the phone company and have still reliable service. Not sure what we'll do during a power outage but hopefully cellular phones still work.