1 Stars By Mark H. Recek on 2017-11-15
they were nice and immediately sent me a new unit
The first kettle I received would not turn on all the time. Sometimes it would work, sometimes it would not. The instructions were mis-written as well: they say to press the start button once then select the temperature, then press the start button again. This would just turn-off the kettle.
I connected the manufacture about the problem, they were nice and immediately sent me a new unit. But they didn't do any troubleshooting, they weren't interested in understanding what was wrong with their product. The replacement unit turned on (the instructions were still written incorrectly), but it would never turn off. For example: after the water started boiling, it just keep boiling, it never turned-off. It does have a "keep warm" mode, but this button was off. It just kept applying heat until you press the button to turn it off, or removed it from the base.
They did refund my entire purchase amount, and did not ask that I return either kettle. I would NOT recommend this kettle. I'm sure that many units work correctly, but from my experience it would seem that the quality control is very bad.
1 Stars By AnthonyP on 2017-09-09
Don't Expect More Than 3 Months: Defective
This worked well for three months, but then just stopped working. Defective product that failed with minimal use.
4 Stars By Richard Hagan on 2017-08-06
Works well for what I bought it for.
I bought this electric kettle because we drink several types of tea, including black, Oolong, green and tisanes, each requiring a different final brewing temperature. The kettle selection buttons on top of handle are easy to understand and use. It looks good, but shows fingerprints easily. Some customers complain about the "beeps" when buttons are pushed or the heating cycle is over. I did not find them overly loud or annoying. The lid opens easily and fully, which I like. It could be a little wider for my liking. The biggest complaint is the spout and filters. There are TWO filters inside the spout, one removes easily and I have taken it out. However, when pouring the hot water out, the water does not always flow as you might expect. Part of this is due to the filters, and part is due to a "lip" around the top that the lid fits down over. Water collects under this, and you have to move the kettle back and forth a bit to get all the water out. The filters affect flow also. This is a small annoyance. Overall, the present temperatures seem to work well. Since I live at 4900 feet elevation, water boils here at 202 deg F. The kettle is apparently present to turn off on hottest setting at 212 deg F. It will eventually shut off here, but takes a LONG time.
1 Stars By Mindy on 2017-10-30
It worked fine until one day
It stopped working after one month!! It worked fine until one day, when I put the kettle on the base as usual, all lights kept blinking together and gave a beeping sound periodically. No response however I push the buttons. Have no idea what happened.
5 Stars By Anita on 2017-09-14
... product today and i am some how kind of disappointed. First of all
Update as of September 26, 2017
Thank you for the awesome customer service from seller and all problem has been solved ! working perfectly now and we are very satisfied with the kettle. the water heat up very fast and the lid is functioning perfectly ! Thank you Scott.
I just got the product today and i am some how kind of disappointed. First of all, the lid does not open when I push the center Push bottom. it click back well but when I push the center "push"bottom. the lid just wont open.
I had to try couple times push down from the edge close to the handle and suddenly lid will pop up and of course, i got some hot water drip to my hand.
Second - when the water reach the set temperature, it does not beep. the light just goes off. Not sure if this is defected one or ?
5 Stars By Nancy Munson on 2018-01-05
Perfect Kettle For Tea Drinkers & more!
Really love this electric kettle. Fabulous sleek design. I'm a huge tea drinker and this gets my water hot very fast.. I also love the fact that that it has different temperature controls for the different types of tea-great for that "perfect" cup-if your a tea drinker you know how temperature matters. I imagine you can also use this for other foods that you need hot water for without having to drag a pan on the stove and heat up. I also like the fact that this kettle will keep my water at the temperature I want it for 30 minutes. So far it is working perfectly and has exceeded my expectations!
5 Stars By ST on 2017-12-18
For A Proper Cuppa
I'm in shock how fancy this thing is. It looks a lot like our Hamilton Beach one at home, but I don't think I've ever met a kettle in my life with tea settings on it. It was the perfect gift to give the teacher's lounge when our last one died. The British teachers were just about floored and now can't stop thinking me for a "proper cuppa."
The size is PERFECT for our bustling staff room. It also seems to keep the heat fairly well; I've yet to hear a complaint that the remainder of the water boiled earlier is too cool for use.
The only downside is that I thought to purchase this for one of our overseas offices, but it's only for 110 voltage. Alas!
5 Stars By Rickysmama on 2017-09-09
Nice quality electric kettle.
Nice quality kettle. Works fine so far. I've had it for about a month now. Scales are easy to remove by putting about 3 tablespoons of white vinegar in the water (doesn't have to be a full kettle, just about 1/3 of the kettle is fine). Took the scales right off. It beeps when it reaches the desired temperature. Blue light on the gauge only turns on during boiling and a little after you put it back on the base. So it doesn't light up all the time it's plugged in. I keep mine plugged in all the time. Easy pour and no dripping problem. Wipe clean on the outside well. Looks sharp so it looks good on the counter. Seller is responsive through email if you have any questions. So far I've been very happy with this kettle. I hope it will last.
4 Stars By MK on 1969-12-31
Fast boiling stainless steel electric kettle
We like to drink tea but don't drink it as often as we'd like to because we have to wait for our stove top kettle to boil and it takes a while. This electric kettle does the job and does it quick. It is amazing to me how fast the water boils. It is a good-looking and nicely made stainless steel electric kettle and it feels sturdy. I love the stainless steel look and the blue lights when the kettle is boiling - gives a rather calming effect looking it. The 1.7 liter fill-line is just right for weight as I can still hold/carry it under the faucet. The handle of the kettle is well insulated from the heat. I like that the water boils inside the smooth flat stainless steel kettle base and there is no exposed heating coil - it looks better and also cleans more easily. It helps that the temperatures for each type of tea/coffee is written next to the control buttons because I would never remember it. Other nice features for me were that the kettle is cordless (the round power plate which the kettle draws power from is corded), the pleasant beeps when the water has boiled and also the 30-minute keep warm feature in case you decide to top up your tea or have another cup.
2 Stars By Gustav on 2017-08-31
broke almost immediately - but company reimbursed me right away.
boiled water two times, and then it just stopped working for no apparent reason.
I got good customer support, though, and an almost immediate refund.