Policies & Terms

Policy of Refund,Repairment and Replacement and Exchange

We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits.
Different products have different warranties, so make sure you contact us before the deadline. If you don't know the warranty of your item, you can contact our staffs before making a purchase.

1. Return and full refund
Products with quality problem can be returned and refunded.
Customer need to send the products back to us, When we receive the products, We will issue a full / partial refund.

2. Replace
Products with quality problem can be returned and replaced.
Customer need to send the products back to us, When we receive the products, We will replace new ones and ship back to customer.
We will pay shipping fee for the replaced products we ship to the customer.

3. Repair
Products with quality problem can be returned and repaired.
Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.
Buyers pay all the shipping fees in both sides.

4. Exchange
If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don't pay the shipping fees, you send the item back and you need to pay the difference between product costs etc.

5. Return and partial refund
Because the shipping & handling cost is very high and product images on BTA-MALL.com are very hight quality . We do not give refund for returns without quality problems - reasones like "not like the picture" - "not as imagining" or just "not satisfied" - will not be accepted.
Before placing an order, please take a good looks at the product images and descriptions.
If you still want to return the product for such reasons - we will reduce the shipping fee from the order total amount, and charge you 15% restocking fee - that means a partial refund.

6. Refund due to an error in stock or price information
BTA-MALL.com reserve the right to cancel any order if there was a mistake in quantity OR price information on the product page. in this case customer will be fully refunded of the payment they have made and no item will be shipped.

We are proud to provide PayPal Buyer Protection

If you don't receive your item, or the item is significantly different from its description in the seller's listing, PayPal Buyer Protection covers eligible transactions for up to the full purchase price plus original shipping charges. (Some purchases aren’t eligible for this program, including vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate.)

An item is covered by PayPal Buyer Protection if:

*You purchase the item on BTA-MALL.

*You use PayPal to pay for the item.

*You correspond with the seller using the email address associated with the seller's listing (make sure by using the Pay Now button when the eBay listing ends).

*The seller's listing is for a physical item—services and intangible items aren't covered.

*You file only one claim per PayPal payment.

*You open the case no later than 45 calendar days from the date of your PayPal payment and – if you need to – escalate it to a claim no more than 20 calendar days after you open your case.

*You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.