BTA-MALL - Smart Shopping On-line
  Free Shipping   |   Free Returns   |   PayPal Buyer Protection  

Shipping Terms

About 2 day shipping
We offer 2 days delivery to most USA orders and on many items.
Please note: 2 days delivery from USA warehouse is NOT guaranteed, in most cases you will get your package in 2-3 business days, However in some rare cases processing and / or shipping time can take longer - up to 10 business days.
If you need your items urgently please contact us before you place an order - so we can better estimate shipping speed for you.

About free returns
We offer free returns only in case product arrived damaged / defected.
In all other cases client may pay return shipping . Please read more About Returns, Refunds & Restocking Fees:

Eligibility for refund or return period is only for 7 days after delivery. No refund or return will be allowed after this period. Please check your order immediately once received.
Pleas note : return items must ship back to our warehouse within 14 days after order delivery.
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a BTA-MALL error are partially refunded up to 50-75% of the order's price.
Open software for reasons not due to a BTA-MALL will not be refunded.
Please note : return for "change of mind" reason will incur a re stocking fee of 5-15% depend on item price.
Note: Tax on restocking fees may apply to return items that were shipped and sold by BTA-MALL for customers in CA, CT, MD, NV, PA, VA, WV, and WI.

Can You Ship To My Country?
At this time we ship to USA only.

What are the Shipping Methods and Delivery Times?

There are various options available for shipping and also multiple warehouses. We will normally ship to you in the fastest way possible.
USA clients enjoy USPS / UPS / FEDEX fast shipping service

How Long Will It Take For Delivery?

Total delivery time is split into two parts.

1. Processing time 3-24 hours normally (in rare situations up to 10 processing business days): The time from when your payment is received to when we gather up all the items, do strict quality-control tests and carefully package the items.

2. Shipping time from 2-3 business days to USA clients - see also above "About 2 day shipping"

Out Of Stock Split Shipping: If an item is not in stock when the order is placed processing will not begin until it has arrived. If you order multiple items the order will be split shipped and items in stock will be sent first; then when the others are in stock they will be sent separately.

How Much Does Shipping Cost?

Prices vary depending on product, location, shipping method and warehouse. You can view the cost during checkout process. - In most cases we do have a FREE shipping promotion so you don't have to pay shipping fees at all.

How can I track my order?

You can follow your order both during processing and after it has left our warehouse

Processing: You can check the status by contacting us directly via email.

Shipped: Once your order is shipped, you will receive an email from us to your email address. In this email, there is the shipment / tracking information for your packages as well as the website in which you can track your order .

Why didn't I get a tracking code?

We offer tracking code to all clients - please allow 1-3 days after order was shipped to update tracking code.

Why Can't I Choose My Desired Courier?

Due to the ever changing prices of couriers our staff select the best priced shipping for the desired shipping method.

Is Shipping Included in The Prices?

In most cases YES - please look for FREE SHIPPING phrase in product page details

Why is my parcel at the post office?

In some cases your parcel maybe directly delivered to your local post office. We will inform you once it has arrived. Please take your tracking number and your personal ID to collect your items. If you are also not at home when the parcel is to be delivered and it is too big for your letterbox the item may also be brought back to your local post office, a notice will usually be left on your door or in your letterbox.